Your signed clients have to stay reachable for 8 to 10 years.
They don’t.
Between 30 and 60% of mass tort clients are unreachable right now. Not gone. Disengaged, moved, or on a phone number they changed two years ago. Kayse runs proven mass tort client workflows that re-engage the person and repair the bad contact data at the same time, then warm transfers the live ones to your team.
Those workflows were built over two years across more than 250,000 mass tort cases and millions of real plaintiff law firm calls and messages. That is the part a data vendor cannot sell you.
If you have talcum powder or Roundup clients sitting in a pending settlement or a deficiency window right now, this is that problem. A one-time cleanup fixes today. The next CMO, PFS deadline, or settlement election reopens the same wound.
Also built for long-lifecycle practices: Social Security disability and SSDI · workers comp · long-term disability · immigration · any docket where a case outlives a phone number
Also used by: legal marketing companies · intake and call centers · legal support services · case funders
Maury Goldstein, Aylstock Witkin Kreis & Overholtz.
One of the largest mass tort firms in the country. Hear how they use Kayse on their dockets, in their words rather than ours.
This is the whole product in eight lines.
A real sequence on a signed client with an active matter. Outreach runs inside allowed calling hours.
| day 0 | client | retainer signed 2023, still on the docket |
| day 0 | history | last 6 firm attempts, no answer, marked unreachable |
| day 0 | detect | number is disconnected, not ignoring you |
| day 0 | data network | current mobile and email located and verified |
| day 1 | outreach | voice AI, SMS text, and email, inside calling hours |
| day 2 | response | client answers, confirms identity and case |
| day 2 | warm transfer | live handoff to your team, no voicemail tag |
| ongoing | stays on | re-engaged for the next round, not just this one |
Two ways to start. One of them needs no IT at all.
Deadlines do not wait for an integration ticket. If you have a live talc, Roundup, or deficiency window open right now, you can start this week.
Path A · Upload a spreadsheet
- Send the list of unreachable clients as a spreadsheet
- No API work, no webhook, no developer time
- Campaign can be running in days, not quarters
- Results and transcripts come back to you in a file or a dashboard
- Most firms with a pending settlement or deficiency deadline start here and connect the CRM after they see the numbers
Path B · Connect your system
- REST API, MCP, or webhooks into your existing system
- Litify, Law Ruler, SmartAdvocate, Lead Docket, Five9 WFA, in-house builds, anything with an API
- Your CRM stays the source of truth
- Results, transcripts, and updated contact info write back automatically
- Best once you want this running continuously between court orders
Why this outreach is different from marketing.
These are not leads. Every person on the list already signed a retainer with your firm and has an open matter. That existing relationship is what makes contact-data repair and re-engagement appropriate here. It is client care on an active case, not lead generation.
- Outreach to your own signed clients on open matters
- Contact-data repair when a client’s number or email goes bad
- Re-engagement ahead of PFS, elections, and deficiency deadlines
- Runs inside allowed calling hours, days, and holidays you configure
- Cold outreach to purchased or scraped lists
- Contacting anyone who never retained your firm
- Anything that runs outside the windows you set
- Anything that ignores an opt-out
A fresh phone number is not a reconnected client.
You can buy a data append today. Plenty of firms have. Then they find out the hard part was never locating the number. It is what you say when someone finally picks up after two years of silence, on which channel, in what order, how many attempts, and how to handle “I thought my case was over” or “I don’t remember signing anything.”
Kayse ships with mass tort client workflows that do both jobs at once. They re-engage the human and repair the contact record in the same motion. Those workflows were tuned over two years across more than 250,000 mass tort cases and millions of real plaintiff law firm calls and messages. That is not something a list vendor can hand you, and it is not something a team builds in a sprint.
What a data append gives you
- A spreadsheet with new phone numbers on it
- No idea which of them are actually current
- Nothing to say when the client answers
- No cadence, no channel logic, no fallback path
- Your staff still making every call, from numbers nobody is monitoring
- One pass, then the file goes stale again
What the Kayse workflows do
- Re-engage and repair together. Fixing the record is one step inside a conversation designed to bring the client back
- Scripts written for a client who went quiet for years, including the “is my case still alive” conversation
- Sequenced across voice AI, SMS text, email, and app chat with timing tuned on real response data
- Qualifying and identity confirmation before anything reaches your team
- Warm transfer of live answers, so your staff only picks up real conversations
- Stays on between court orders so the file does not go stale again
250,000+ mass tort cases. Two years. Millions of calls and messages. Every campaign teaches the platform which openings get answered, which hours work for which docket, and where people drop off. A firm running its own append starts that learning curve from zero, on live clients, with deadlines in play.
A cleanup fixes today. Not next quarter.
A mass tort runs the better part of a decade. Every round needs your client to respond, again and again.
The one-time fix is a trap.
The band-aid feels cheaper. Then the next order lands and the wound reopens.
The band-aid
- One campaign clears today’s backlog
- Then the next CMO or settlement order drops
- Clients have gone dark again, same scramble
- You pay a call center $15K. Again. And again.
- Every gap risks dismissed cases and lost fees
Kayse, always on
- Keeps clients engaged between orders, not just during
- Already covered when the next deadline hits
- One platform, unlimited campaigns, pay for what you use
- Your team is never scrambling again
- Cases stay alive all the way to settlement
It is both. And there is data on it.
The hard part of a long docket is not only bad phone numbers. It is also clients who tuned out. Ignore either one and the case dies.
Your dialer says delivered. The client never saw it.
Roughly 87% of outbound calls and SMS texts fail when they come from numbers flagged as spam, scam likely, or unknown. Most firms have no idea it is happening. They keep dialing from numbers that were flagged or never registered properly, so they pay to land in a junk folder next to the scammers.
Nothing in your dashboard tells you. It says sent. That is the whole problem.
What is quietly happening
- Outbound numbers flagged as spam or scam likely
- SMS text blocked or buried by carriers
- Calls that never ring on the client’s phone
- Replies that arrive after hours and go unanswered
- Reports that show activity while contact rates fall
Self-healing outbound infrastructure
- Every outbound number scanned every 30 minutes
- Flagged numbers converted to inbound-only on the spot
- Fresh replacement numbers swapped in automatically, no ticket and no downtime
- Self-healing client contact data. When a signed client’s number goes bad, our data network locates their current one
- Voice AI, SMS text, email, and app chat working as one sequence
- Live answers warm transferred to your intake team
Real torts. Real clients brought back.
20 of the top plaintiff firms and legal marketers in the US have run Kayse for the past two years.
| Campaign | Unreachable | Reactivated | Rate | Est. case value |
|---|---|---|---|---|
| Camp Lejeune | 9,000 | 3,150 | 35% | $140M–$360M |
| Video Game Addiction | 3,000 | 1,400 | 47% | $64M–$159M |
| RoundUp | 485 | 220 | 40% | $10M–$25M |
Mass tort reactivation, end to end.
A walkthrough of the workflows on a real mass tort docket. No slides.
“We already worked that list. It didn’t move.”
We hear it constantly, usually from firms whose team and one or two call centers already spent months on the same names. MIT found 95% of AI projects delivered no measurable return in 2025.4 Plenty of what gets sold to law firms was spun up from a template by someone who is not an engineer. It demos well, then stalls.
So the question is not whether outreach works. It is what was different about the attempts that failed.
Why the last attempt did not move
- It dialed from burned numbers. Nobody was watching number reputation, so most of it never landed.
- It used the same bad data. Calling a disconnected number more times does not make it connect.
- One channel, one push. A single campaign, then silence until the next scramble.
- You had to build it. A blank agent builder, or $5,000 to $25,000 per agent, and setup became your project.
- Nobody was accountable after the demo. No senior oversight and no one to call when it broke.
What is different here
- Number health is monitored every 30 minutes and flagged numbers are replaced automatically.
- Bad contact data gets repaired before the next attempt goes out.
- Four channels, coordinated, and always on between court orders instead of one push.
- We build your first agent and connect your system. White-glove onboarding, or we train your team.
- Two years on real dockets before we sold it. Kayse ran in stealth on real cases and deadlines until March 2026.
Do not take our word for it and do not take the last vendor’s word either. Bring the list your team already beat up, the one with pending settlements and nothing but no-answers. That is the honest test, and it is the one we ask for.
If you cannot trust it, it is not a superpower.
- Configurable allowed calling hours, days, and holidays
- Honors requests to stop receiving messages
- Discloses when AI is used on a call
- Requests permission to record where the law requires it
These are tools we strongly recommend every firm turn on, and we walk you through setup during onboarding. Each firm configures and is responsible for its own settings. This is not legal advice and is not a guarantee of compliance.
- We do not use your client data to train AI. Ever.
- Your firm owns the data. Full stop.
- Everything is exportable. No data hostage situations.
- CRM writeback where your system supports it
- Connects to Litify, Law Ruler, SmartAdvocate, Lead Docket, Five9 WFA, in-house builds, and anything with an API or webhook
The short version for your partners
- Between 30 and 60% of the firm’s mass tort clients are unreachable right now, and every round needs them to respond.
- Kayse runs proven mass tort client workflows that re-engage the client and repair bad contact data in the same motion, then warm transfers live ones to the team.
- Those workflows were built over two years across 250,000+ mass tort cases and millions of calls and messages. A data append alone does not do this.
- It stays on between court orders instead of one campaign, so the firm is already covered when the next deadline lands.
- It runs behind the CRM the firm already uses. No migration and no new software for staff.
- Or start from an uploaded spreadsheet with no tech lift at all. Most firms facing a live talc or Roundup deadline begin that way and connect the CRM later.
- Only signed clients with open matters. Existing relationship, client care, not lead generation.
- Compliance guardrails are configurable, and the firm keeps ownership of its data.
The next order is already coming.
Every month a client stays dark, the harder they are to win back. Bring one list and we will walk it with you. No pitch deck.